Service Charter
Citizen Service Delivery Charter
SERVICES
REQUIREMENTS
COST
TIMELINE
Issuance of admission letters into C4DLab programs
Meet the University/Department and project admission requirements
Nil
Two months prior to reporting dates
Orientation of startup innovators
Those who have been admitted
Nil
Within one month after selection
Startup pre-acceleration
Fulfill the selection criteria
Startup pitching criteria
Startup diagnosis and valuation
Indicated on terms of reference
As per acceleration terms of reference
Conduction of seminars and other innovation activities
Meeting requirements as per the call
Indicated on terms of reference
As per approved schedules
Use of the C4DLab for innovation functions
Upon meeting of the UoN/C4DLab agreed terms
As per agreed rates
Two weeks advance notice
Issuance of startup assessment report
Comprehensive diagnosis
Nil
To be completed within a period of two months
Staff performance appraisal
Completion of appraisal forms
Nil
To be done within four weeks
Procurement of goods and services
Necessary approvals
Nil
To be done within four weeks
Telephone calls
Calls to C4DLab
Nil
Within twenty seconds
Clearance of participants for awards/recognition
Completion of agreed programme
Nil
As per project terms of reference
Emails
Those received
Nil
To be replied to within one working days from the date of receipt
Routing correspondences
Those received
Nil
To be replied to within three working days from the date of receipt
Complaints/Compliments and suggestions should be forwarded to
The Vice Chancellor, University of Nairobi
P O Box 30197 – 00100 Nairobi, Kenya, Tel:( +254) 020 4910000.
Email: pr@uonbi.ac.ke Website: www.uonbi.ac.ke
or
The Commission Secretary/Chief Executive Officer, Commission on Administrative Justice 2nd Floor, West End Towers, Opposite Aga Khan High School, Waiyaki Way P.O Box 20414- 00200 Nairobi, Tel: +254-020-2270000/2303000/2603765/24412211/8030666 E-mail:info@ombudsman.go.ke (for general enquiries), complain@ombudsman.go.ke (for complaints) Website: www.ombudsman.go.ke
