Citizen Service Delivery Charter

Commitment to Service Delivery

SERVICES

REQUIREMENTS

COST

TIMELINE

Issuance of admission letters into C4DLab programs

Meet the University/Department  and project admission requirements

Nil

Two months prior to reporting dates

Orientation of startup innovators

Those who have been admitted

Nil

Within one month after selection

Startup pre-acceleration

Fulfill the selection criteria

Startup pitching criteria

Startup diagnosis and valuation

Indicated on terms of reference

As per acceleration terms of reference

Conduction of seminars and other innovation activities

Meeting requirements as per the call

Indicated on terms of reference

As per approved schedules

Use of the C4DLab for innovation functions

Upon meeting of the UoN/C4DLab agreed terms

As per agreed rates

Two weeks advance notice

Issuance of startup assessment report

Comprehensive diagnosis

Nil

To be completed within a period of two months

Staff performance appraisal

Completion of appraisal forms

Nil

To be done within four weeks

Procurement of goods and services

Necessary approvals

Nil

To be done within four weeks

Telephone calls

Calls to C4DLab

Nil

Within twenty seconds

Clearance of participants for awards/recognition

Completion of agreed programme

Nil

As per project terms of reference

Emails

Those received

Nil

To be replied to within one working days from the date of receipt

Routing correspondences

Those received

Nil

To be replied to within three working days from the date of receipt

Complaints/Compliments and suggestions should be forwarded to

The Vice Chancellor, University of Nairobi

P O Box 30197 – 00100 Nairobi, Kenya, Tel:( +254) 020 4910000.       

Email: pr@uonbi.ac.ke  Website: www.uonbi.ac.ke

or 

The Commission Secretary/Chief Executive Officer, Commission on Administrative Justice 2nd Floor, West End Towers, Opposite Aga Khan High School, Waiyaki Way P.O Box 20414- 00200 Nairobi, Tel: +254-020-2270000/2303000/2603765/24412211/8030666 E-mail:info@ombudsman.go.ke (for general enquiries), complain@ombudsman.go.ke (for complaints) Website: www.ombudsman.go.ke